Referral Actions

Referrer Type

Referral Type

Action to Take

GP

Urgent / Red Flag

Urgent referrals into HES via eRS

GP

All Routine referrals - this includes all referrals that may go onto secondary care HES or secondary care IS provider services except the 2 categories below

Routine referrals into HES via eRS

GP

Cataract Surgery Referral

Refer direct to HES or IS provider via eRS

GP

Chalazion / Meibomian Cyst Referral

Refer direct to HES via eRS
Red Flag Guidance
CRH Emergency/Urgent Eye Care

During working weekdays, call to discuss for advice and appointment, then email referral.

01246 512830, Nurse Triage Bleep 897*

crhft.eyecentrenursingteam@nhs.net

Open Mon - Thurs: 9.00am- 4.00pm, Fri: 9.00am - 1.00pm

THIS IS NOT A WALK IN SERVICE - DO NOT send the patient without discussing it first.

Out of Hours: For anything outside the hours above, call CRH Switchboard on and ask for On Call Ophthalmologist. PLEASE NOTE: The patient may be sent to Chesterfield or Kings Mill Hospital, Mansfield as this is a shared service.

Switchboard: 01246 277271

AMD Fast-Track:

Any findings suggestive of Wet AMD, please call to discuss with the bleep holder for advice & to arrange an 'AMD New Patient appointment'.

Bleep numbers can be accessed via the switchboard and the operator will bleep the number and connect the call.

UHDB Emergency Eye Care

Call during normal working hours of Mon – Fri: 9am – 5pm.

01332 787003

Out of hours, call switchboard and ask for the On Call Ophthalmologist.

Switchboard: 01332 340131

Email your referral and request a sent and read receipt when sending the email. A copy should be sent to the GP marking it clearly as INFORMATION ONLY.

uhdb.acuteeyecare@nhs.net

DO NOT REFER TO GENERAL A&E, or advise the patient to present there themselves.

Community Urgent and Minor Eye Conditions Service (CUES)
Primary Eye Care - Find a Practice

CUES covers patients presenting with: 

  • Loss of vision including transient loss.
  • Ocular pain.
  • Differential diagnosis of red eye.
  • Foreign body and emergency contact lens removal (not by the fitting practitioner).
  • Dry eye.
  • Blepharitis.
  • Epiphora.
  • Trichiasis.
  • Differential diagnosis of lumps and bumps in the vicinity of the eye.
  • Flashes/floaters.
  • Patient reported sudden onset field defects.

 

CUES is designed for problems that are NEW or WORSENING and require prompt attention. Urgent cases will be seen face to face within 24hrs, but less urgent cases, once triaged in this initial period, may be seen within 5 days.

If a practice is unable to see a patient within the required timescale, they will contact other CUES practices to find the patient an alternative.