A web form for general practice to use can be found here:
https://www.chesterfieldroyal.nhs.uk/gp-section - Password is crhgp.
It will mainly be used for planned and non-emergency care queries that currently have different access points such as:
• Clinical queries relating to patient care plans, condition management or medication
• Chasing test and diagnostic results
• Waiting list and waiting time queries
The form is for primary care colleagues to use for existing patients and those who have been recently (within 28 days) discharged from Chesterfield Royal Hospital.
It will be received on the webpage and the aim is to have it sent directly onto the relevant speciality or team for a response. We anticipate a response should be available within a week and up to 2 weeks at most.
It is designed to support direct queries and be a single point of contact between primary care and the Trust. It is not designed to remove existing links and connections with colleagues or to support urgent or emergency care, or to receive immediate feedback.
The challenge is to focus on an improvement approach rather than rushing to a ‘top-down’ solution and ensuring the design dovetails with digital transformation e.g. Electronic Patient Record (EPR) and Patient Knows Best (PKB). It will be an iterative process which improves over time. We will communicate the link once it is available.